Precious individual, our customers, as a result of the services we offer on where you live (the individual with nature, therefore, are not in the scope of commercial activity (when) our company disputed transaction or action with regard to the conflict occurred from the date at the latest 2 years from the date of filing this application has performed and written application within 20 days within 20 days of the expiry of the period if it is answered to be responded to negatively refer to the response answered or if you can find enough of a response given from the date of 60 days within Turkey, the Association of payment and electronic money institutions (“TODEB”) Individual customer on the regulation on principles and procedures for the arbitration committee in accordance with the relevant individual customer TODEB you are eligible to apply to the arbitration committee.

The arbitration committee TODEB individual customer application form from the link below, or www.todeb.org.tr from the site you can reach. Information on the required documents and filling out the form results from the download of www.todeb.org.tr address, may be transmitted electronically via.

https://todeb.org.tr/hakemheyetibasvuruformu/

All information about the application of the referee TODEB individual customer by clicking here or you can reach. Additionally, an Informational Brochurethat you can review.